Protecting Your Online Presence
Web Support & Managed Services
At AV Social Strategies, we provide comprehensive web support, hosting, and managed services tailored to meet the unique needs of our clients.
Below, you’ll find a detailed overview of the services we offer, including support request types, service-level expectations, and how we ensure your website performs at its best.
We handle everything so you can focus on running your business.
Managed Hosting Services
Reliable Hosting
with Proactive Management
Our managed hosting services ensure your website is always available, secure, and performing at its peak. We partner with leading hosting providers to deliver 24/7 monitoring, regular updates, and comprehensive security measures.
Services Include
- Website uptime and performance monitoring
- CMS and plugin updates for WordPress, Shopify, and more
- Troubleshooting hosting-related issues
- Security management to protect against threats
- Communication and support with hosting providers
At Your Service
Support Request Types
We categorize support requests to ensure we respond appropriately and efficiently. Here’s how we handle different types of requests
Emergency
Critical issues like website outages or e-commerce errors that require immediate attention.
Technical Issues
Problems with website functionality, such as broken forms or display errors.
Support Assistance
Requests for help with website management, “how-to” questions, or login issues.
Change Requests
Minor updates or enhancements that typically take less than 4 hours to complete.
Reach out through email for immediate assistance.
Costs & Terms
Transparent Pricing for Peace of Mind
Our support services are billed at $165 per hour in 30-minute increments, ensuring you only pay for the time and services you need. We don’t charge for issues that result from our own errors, and we provide clear communication about any potential costs before starting work.
Costs & Terms
Transparent Pricing for Peace of Mind
Our support services are billed at $165 per hour in 30-minute increments, ensuring you only pay for the time and services you need. We don’t charge for issues that result from our own errors, and we provide clear communication about any potential costs before starting work.
Errors & Omissions
We Stand By Our Work
At AV Social Strategies, we take responsibility for our work. If something goes wrong due to our actions, we fix it at no cost to you. However, issues that arise from third-party updates, client changes, or external factors may incur charges. We’ll always discuss these scenarios with you before proceeding.
Service Level Expectations
Our Commitment to You
We’re dedicated to providing prompt and effective support. Here’s what you can expect from our team in terms of response and resolution times
| Support Request Type | Response Timeframe (Weekdays) | Resolution Timeframe |
| Emergency | 30 minutes | ASAP |
| Technical Issue | 2 hours | 1-2 business days |
| Support Assistance | 4 hours | 1-4 business days |
| Change Request | 1 day | 3-5 business days |
Support Team Hours
We monitor support requests from 8:00 AM to 10:00 PM CST every day.
Non-emergency requests received after 3:00 PM CST may be addressed the next business day.
Ready to Optimize Your Website?
Let’s Get Started
Don’t let your website underperform any longer. AV Social is here to help you optimize every aspect of your site to perform. Ready to take the next step?
Let’s discuss how we can turn your website into a money-making engine.
Access & Authorization
How We Ensure Smooth Support
To provide efficient support, we may need access to your web hosting account, CMS, domain registrar, and other third-party tools. We take security seriously and follow best practices to protect your data.
Managed Services Overview
Comprehensive Hosting
& Website Management
Our managed services cover everything you need to keep your website running smoothly, from server administration to regular CMS updates. We proactively manage your site, ensuring it remains secure, up-to-date, and fully functional.
Website Availability
Monitoring uptime and server performance.
Website CMS Maintenance
Regular updates to core CMS, plugins, and modules.
Security Management
Implementing and maintaining security best practices.
Hosting Partner Communication
Coordinating with hosting providers for optimal performance.
Ready to Optimize Your Website?
Let’s Get Started
Don’t let your website underperform any longer. AV Social is here to help you optimize every aspect of your site to perform. Ready to take the next step?
Let’s discuss how we can turn your website into a money-making engine.
FAQs
Frequently Asked Questions
Get the answers you need before getting started.
What kind of website support services do you offer?
We provide various support services, including regular updates, security monitoring, backups, troubleshooting, and technical maintenance. Our goal is to ensure your website runs smoothly and stays secure.
How quickly can you resolve website issues?
Our response time depends on the complexity of the issue, but we prioritize urgent problems and aim to resolve most issues within 24-48 hours. For critical issues, we offer faster emergency support.
Do you offer ongoing website maintenance?
Yes, we offer ongoing maintenance plans that include regular updates, performance checks, backups, and security monitoring to ensure your website stays up-to-date and runs efficiently.
What happens if my website goes down?
If your website experiences downtime, we immediately investigate the issue, identify the cause, and work quickly to get it back online. Our team monitors your site to prevent future outages and ensure reliability.
How long does it take to optimize my website’s performance?
The time required to optimize a website’s performance depends on its size and complexity.
For smaller websites, optimization can take a few days, while more extensive or more complex websites may take a week or more. We’ll assess your site and provide a clear timeline during the initial consultation.
Ready to Optimize Your Website’s Performance?
Let’s Get Started
Whether you need ongoing support, managed hosting, or just occasional help with your website, AV Social is here for you. We provide reliable, expert services that keep your website performing at its best.
CONTACT US TODAY
Let’s discuss how we can support your website needs
AV Social Strategies, Inc.
We help your business scale through performance-based digital marketing.
AV@AVSocialStrategies.com
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